Take
Your Business Higher with InstantService
InstantService provides secure and reliable customer
communication tools proven to increase revenue, reach
more customers, and ensure repeat business. Discover
which of our tailored solutions are best for your sales
and customer service success:
SalesSolution
Improve sales with improved communication. Empower
sales agents and marketing managers with easily deployed
lead capture rules, proactive chat, integrated email
management, and real-time analytics.
Increase Sales Conversions
Identify and proactively engage qualified buyers with
automatic chat invitations triggered by customers' clickstream,
shopping cart contents, and referrers.
Reduce Website Abandonment
Automatically detect and prevent website abandonment
with pop-up confirmation to assist shoppers with chat
and co-browse.
Improve Response Rates from Email & Search
Advertising
Chat offers customer a more inviting and convenient
method to respond. Include chat links in outbound emails
and have agents ready to act on referral traffic from
high-value keywords.
Increase Average Order Size
Sales agents create cross-sell and up-sell opportunities
based on customer details and transcripts from previous
interactions.
SupportSolution
Provide effective online customer support while reducing
costs. Maximize agent efficiency and workflow with multitasking,
incident tracking, skills-based routing, and a shared
knowledge base in an easy-to-use Agent Console.
Boost First Time Resolution Rates
Push web pages, co-browse, jointly fill out forms, download/upload
files and take over control of the customer's PC to
resolve customer problems the first time.
Improve Customer Satisfaction & Loyalty
Stay ahead of the competition. Provide your customers
with convenient and immediate access to live help, and
they'll be back to shop again.
Improve Agent Efficiency & Response Times
Agents using InstantService can easily respond to email
messages while engaged in three or more simultaneous
chat sessions. Phone agents are limited to assisting
one customer at a time.
Reduce Support Costs
Resolving customer support issues with InstantService
is up to 90% less expensive than a phone call. Self-help
FAQ, live chat and email options via InstantService
can reduce expensive phone volume by 30-100%. |
